We repair items made by Pearls by Shari, in addition to working on various restring and redesign projects. You may bring the repair or restring into our retail location or send it via insured mail. If sending the item via mail, please follow the instructions below:
- Download our Repair Form.
- Print form and complete all information.
- Enclose the form and the item to be repaired.
- Send item and form, via insured shipping method, to:
ATTN: Customer Service
90 E. Broadway - #1792
Jackson, WY 83001
After we make an assessment, we will send you a free estimate. Pearls By Shari is not responsible for any items lost or damaged in transit.
Please include in the package your preferred payment method for the return shipping cost of either $22.00. Fedex 3-day signature required, $16.00. Fedex 3-day no signature required, or $8.00- USPS for items priced under $89.00. You can use a check or credit card, or you can send us a prepaid label using Fedex, UPS or USPS. If customers choose USPS or Fedex 3-day no signature required, Pearls by Shari is not responsible for any packages left or stolen upon return, as our insurance will not cover packages with no signature required. In choosing no signature required, the customer acknowledges that he or she is responsible for the package.
All redesign projects should be discussed in person with our design team at our retail location, prior to sending any items in to our store. Pearls By Shari reserves the right to decline any repair, redesign, or restring request. Shipping costs are the sole responsibility of the customer, unless agreed upon otherwise with a Pearls By Shari representative.